White labelled support utilises our group of payments specialists to interact directly with your customer; looking, sounding and speaking as your brand to solve your customers payment queries quicker and easier.
This bridges the gaps between us and your customers, which means that they get the expert support they need, as they need it, minimising operating cost, and errors.
How it works
Our end user support essentially acts as an extension of your own support team. An email is created on your domain e.g. firstname.lastname@example.org which is then routed to our support staff, who will manage the end users' queries directly, meaning that you don't need to account for additional ticket volumes and the staffing requirements that go with it. Our responses are sent using your signature, in your user voice, based on your style guide.