The scope of our Dispute Resolution service covers only Payment Claims where funds are still in Escrow.
The following scenarios will not be covered by Assembly and will be returned to the platform with an internal comment:
1. Unacceptable/Illegal Behaviours - Which includes (but is not limited to) physical assault, libel, theft, abusive behaviour, etc.
2. Disputes regarding cash payments, any payments made outside of Escrow, and/or disagreements over deliveries made outside of the platform.
3. Platform Rules or Terms and Conditions breached by end users.
4. Property damages and/or bodily injuries that involve insurance.