Merchants who accept credit/debit cards online or over the phone (card-not-present environment) have a much more difficult job verifying the payment information provided by customers, than those merchants who operate in-store where the physical card, along with the card holder is present.
'Card verification' is method that Assembly uses in order to verify that the card holder who is transacting, is in fact the legitimate card holder. This limits your fraud and chargeback risk exposure.
Card verification process
- Transaction is exhibiting fraudulent behaviour and alerts on a fraud prevention rule.
- Transaction is placed on a 'payment held' state for 'manual review'. This will prevent fraudulent transactions from continuing without approval.
During a manual review, Assembly conducts various verification methods including, but not limited to :
Analysing credit/debit card activity for any sign of inconsistency or fraud.
Validation of email/domain existence
Cross-validation of social media links and other personally identifiable information (PII)
- Depending on the outcome of the manual review :
- If Assembly is successful during the manual verification method, transaction will proceed.
- If Assembly is unsuccessful during the manual verification method, Assembly will issue a 'card verification' request to the card holder before transaction can proceed.
- A card verification request is issued to the card holder via the email address provided to us on file.
- Card holder is requested to provide a photo (not a scanned copy) of them holding the card used in their hand with, critically: the middle eight digits hidden - but clearly showing their name as the card holder.
- The card holder is given up to 3 calendar days to respond. If no response received, the transaction is refunded.