Assembly white labelled end-user support was built in the idea of helping our customers to be more successful. This is why, our end user support offering is packed with benefits that will help you win your customer’s trust and loyalty.
Reduces operating cost. When you run a customer success team, you will be confronted with significant amount of cost which may not be ideal with your current business model or structure. Assembly already have the necessary infrastructure and people who can respond to any payments related questions of your customers anytime, anywhere 24x7.
We speak your brand and customer voice. Responding to your customers will always sound your language, customer voice and style. We also use your signature and brand when speaking to your customers. We believe in the idea that customer service is not a one size fits all concept.
Your own payments service email domain. You can set your own customer service contact email for any payments related questions under your brand. (e.g. [email protected]).
Seasoned customer experience team. Our customer experience specialists are highly trained in both international and local payments rules and processes. You customers will get expert level payment advise on demand.
White-glove concierge support. We can provide VIP support service for your high value customers. Taking care of your high value customers will help you ensure that high value transactions will always flow in your platform.